Refund policy

Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Damages and issues
While we do not accept returns for change of mind, your satisfaction is our priority. If your order arrives damaged, defective, or if you receive the wrong item, please contact us immediately at hello@zym.my

Refunds & Returns
Due to the nature of our items, all sales are final. To maintain the highest standards of product integrity, we do not offer refunds, returns, or exchanges once an order has been processed. We encourage you to review your order carefully before completing your purchase.